Account help

Use “Forgot password?” on the sign-in screen, on either web or mobile, to get a reset email. If a reset link doesn’t work, it’s most likely expired or already used — request a fresh one rather than treating it as an error.

Read what we collect, how it’s used, and who it’s shared with in our Privacy Policy. We don’t sell your data or use your training data for advertising.

You can delete your account yourself, any time: on the web go to Profile → Account → “Delete my account…”, and in the mobile app go to More → Delete account. You’ll see exactly what happens and the dates before confirming, then confirm with your password (or a code we email you).

Your account is disabled and your trainer/client connections are removed straight away. Your data is kept hidden for 30 days in case you change your mind, then permanently deleted in our weekly deletion run, 30–37 days after you asked. We email you a receipt when you delete, and a confirmation when deletion is complete.

Changed your mind? Sign in before the deadline in your receipt. You’ll see a “Scheduled for deletion” screen; choose Recover account and enter the code we email you. Your own journal comes back exactly as it was. Trainer/client connections don’t: send or accept a new request to reconnect.

Once the deadline passes, the account can’t be recovered. After permanent deletion you can sign up again with the same email, as a brand-new account.